Bad customer service

I am disappointed to say that the service at Checkers The Square is not improving. This is now my second negative experience at this branch, which is unfortunate because it is the closest store to where I live.

Today, 05 June 2026 at approximately 17:38, I was assisted by Precious Mpumelelo Maluka at the “10 Items or Less” counter. From the start, she appeared uninterested in assisting me. After scanning all my items, she asked whether I needed a plastic bag. When I said yes, she simply placed the bag on top of my groceries without packing them.

I then asked whether customers are now expected to pack their own groceries. She responded that she did not have a packer. I pointed out that the “10 Items or Less” counters rarely have packers available. She then rolled her eyes and stated that she does not know how to pack groceries because she does not normally work at that specific counter.

What made the experience even more disappointing was that she immediately started serving the next customer while I was still trying to pack my groceries and move away from the counter.

Good customer service is not only about processing transactions but also about treating customers with courtesy, professionalism, and respect. The lack of assistance, dismissive attitude, and unprofessional body language left me feeling undervalued as a customer.

I hope management will address this matter and ensure that staff members are reminded of the importance of customer service and professionalism when interacting with customers.