1 reviews | Active since Apr 2013
Bad customer service
Today the 8th of February I went to my local Checkers in Norkem park just to get a bottle of wine and a swiss bread, it was a relatively busy morning and I had just had my morning workout from gym so i was exhausted. I joined the queue that was shorter and waited for my turn and voila! After waiting I get told ' sorry sir this till is closed,since u only have 2 items u can go pay at the counter' Although shocked, i asked where is the counter,and the lady in question points the location...I looked and found that the counter had a super long queue! So i had to wait on the line AGAIN to pay just for 2 items! Common logic would have been to serve me as i was the last customer anyway and close after me not make me wait in the queue and on the last minute when it was my turn send me to start a new queue just to pay for two items! I had to drop the items and went to buy from Spar further up street. Checkers the giant?? I am a business management student and that was BAD customer service!
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Norkem Park.
As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Norkem Park.
As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations