Bad customer service

On the 9th of May I went to Checkers Cape Gate to get Flowers and Chocolates. I saw the sale price of R150 for the one bunch and the lady was filling the box with more and that’s when I thought that’s a great deal and I took a bunch and got the chocolates and stood in line. Only after I paid I realised my bill was way too much so I checked my slip and advised the teller that its not R250 its in the marked down box for R150 and she just looks at me and says that’s the price on the flowers and made me responsible because I didn’t look.

I ran back to the front as they were just looking at me and confirmed that I am right she can go and check herself. Only when I asked for the manager did she check the marked down board.

Anyway she comes back with the manager and I explained to the manager that the flowers I took was in the box with the marked down price. She came with another bunch of flowers to tell me that this is the one for sale an not the one I took, I said that not one of the flowers she showed was in the mark down box only the one out of 3 OF THE SAME that I took was in the box. Won’t you say that I should have looked on the sticker, its not the same and theirs nothing she can do about it and I asked what must I do? She then called another manager. I explained the exact same story, she advised that if I looked at the name on the bunch of flowers, I would have seen its not the same. I was so shocked at their attitude towards me I was taken back as I felt attacked for pointing out their mistake.

She then goes on to say that the customers moves the flowers in the wrong boxes that’s why I should have looked at the name. I advised that their packer packed those specific flowers in the mark down box with 3 of the ones I took and the one that they were talking about wasn’t even near the marked down box.

After feeling so **** with the 2 managers giving me attitude, I said I cannot afford this bunch then can I take a refund and she said I must go stand in another line by customer service.

My partner went to get a more affordable bunch while I wait in line to do the refund, the one manager took the flowers back and walk past the 2 girls that assisted me at the till waving the bunch of flowers just to burst out laughing? That was just very rude.

Checkers customer service is very poor and I would not recommend anyone to shop at Checkers Cape Gate because you will get blamed for their mistake and they will make you feel so small and ****.

The best part was not about the flowers or the money, it was about the principle but, I check all your customers must go fly a kite