bad customer service
i was at gateway yesterday 24th march. then i went to checkers to buy roast chicken. it was a special combo chicken and 6 portugeese rolls. to my suprise the lady gave me brown hard rolls nothing looked like portuguese rolls. i asked her for white and fresh then she told me its all she had, take it or leave it. at the till it did not pick up combo special so i paid for the rolls as well that were supposed to be free and not to mention that they looked like last year's. the chicken was soooo dry and hard, dry to the bone. i ended up cooking because no one wanted to eat dry rolls and dry chicken that i payed for R52 chicken and another R8 something for their ugly rolls.
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Checkers & Checkers Hypers's replyOfficial
25 Mar 2015, 15:39Hello nonhlanhlangubel,
On behalf of the Checkers supermarket chain, I would like to apologise for your disappointment with the chicken and rolls you purchased at Checkers Hyper Gateway.
As a customer driven business, Checkers understands the importance of providing quality products and superior service. Therefore, the report of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your disappointment with the chicken and rolls you purchased at Checkers Hyper Gateway.
As a customer driven business, Checkers understands the importance of providing quality products and superior service. Therefore, the report of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Checkers & Checkers Hypers's reply25 Mar 2015, 15:39
Official
Hello nonhlanhlangubel,
On behalf of the Checkers supermarket chain, I would like to apologise for your disappointment with the chicken and rolls you purchased at Checkers Hyper Gateway.
As a customer driven business, Checkers understands the importance of providing quality products and superior service. Therefore, the report of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your disappointment with the chicken and rolls you purchased at Checkers Hyper Gateway.
As a customer driven business, Checkers understands the importance of providing quality products and superior service. Therefore, the report of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations