Bad customer service

I am very very disappointed on their customer service. I bought groceries last week Sunday 29 August 2021, via their online platform Sixty60. I spent R508. When the Driver Nyukura brought my groceries, there was no Mayonnaise no Beetroot, it was on the floor by the door, broken. The rest of the griceries was dirty too, had to help him clean the groceries. He said he escalated to his manager Sandile Mhlongo, but until this day Sandile has not responded, even on the emails I have sent via the App, still he didn't respond.

I am very disappointed because I had planned a huge dinner for my family and I was short with those items, had to make an alternative. It was my 1st time using this online platform and I have to say, I will never ever use it again.