1 reviews | Active since Dec 2013
Bad attitude and no help from Manager
Hi,<br> <br> I was in Checkers Mimosa Mall this morning around 10:30 - 11:00, the reason for my visit was to refund CompuTicket tickets as the event was cancelled, I approached the lady who was to help me and I greeted her politely and she did the same and I explained to her what I wanted to do she asked me for a slip and I gave it to her and she just threw it away and I asked her if she could just not give it back to me and she just did not reply and had a bad attitude I then requested to speak to a Manager, which was also not helpful at all as he did not apologize or anything which I think is very bad customer service, I then requested to be helped by someone else and the tickets were left with the lady who helped me first. I speak under correction but I put down 4 tickets on the counter and when it was given to the other person who was going to help me there were only 3 tickets so I was only refunded for 3 tickets I did not take it up with the manager who was present as he would not be of much help. So I request that the video footage be played back and see if the lady maybe took 1 ticket as she was angry at me. I request this matter be sorted out before the end of business.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Mimosa Mall.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Mimosa Mall.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations