1 reviews | Active since Sept 2009
Bad Attitude AND BAD service
We visited the Checkers at 18:44 to buy stuff and get cash back on our debit card.The lady at the till just said she dont have money and called the supervisor.She told us to go and stand in a new cue - in rush hour!My husband told them this is unacceptable and ask for the manager.Lisa van Heerden immediately got rude and in front of all the people told my husband he is a rude customer and ALWAYS have a problem and that he cursed her.He never curse at anybody.He told her that there is always a problem when we want to draw money that we always get the answer from the cashiers - they dont have money.My husband spoke to David Cuna and ask what he is going to do as he is the manager.He just told him he will give the information to the store manager tomorrow - which is also probably not going to happen.Capitec always advertise that you can draw money at the tills.I suggest you add to the adverti*****t that the service is not available at the Checkers in Waverley.I will definitely rather buy from now on at Pick n Pay although I am staying very close to the Checkers.I also suggest you send your managers on customer care courses so they can learn how to handle customers professionally.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Waverley.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Waverley.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations