Bad and horrible service and experience

I bought 200g of choice assorted at checkers hyper in Forest hill but when I got home the biscuits were not there but in the slip it shows I paid for them. I called checkers hyper I was taken from pillar to post being for till no to till slip the time but none gave a damn to help. I tried calling again and my call rang and was cut. Even they never bothered to give me feed back. I am very loyal customer of checkers hyper but they gave nonsense service I don't even want the biscuits anymore I just want my money back. Bad and horrible experience.