Baby left in terrible state due to Checkers 60 Bluff Branch

What a bad way to start the day. Ordered well in advance to have my babies nappies delivered in the morning as she had run out. Tracked my order and it said driver had arrived. When to open my door and there was no driver we waited abit but the so called driver never showed up. I checked the app and my order was canceled due to the delivery not being accepted. I called the customer care number on the app and the person couldn't be more unhelpful as they did not even acknowledge the issue they just told me to basically wait to have my money credited and re order. All this while my baby now sits with a dirty nappy there was no empathy or effort displayed by the agent not even an investigation into what happened just basically told me to accept what has happened I use this app often and will now be switching to PnP ASAP Checkers 60 will never see my money again.