Awfull customer service at checkers weltevreden

Went to checkers westgate mall in mitchells plain last week Saturday. Spent over R800. Got home and 5 of my items were not there. Contacted them, unable to get through. Very stressed out, as these items cost me almost R200. Went there the next day, bearing in mind, had to pay for uber again which cost me R100 to go back to the store. I get there, explained that I did not receive 5 of my items. There were two packers, packing the bags and putting it in my trolley. How can the items be on my slip but was not placed in my trolley. I speak to a training manager. She explains that she needs to check if any bags or items were left behind. Comes back after a while with another lady. Asks for my slip and tells me to go get the items myself and to go back to them for a bag. How pathetic, not one apology, nothing. Just, go get your stuff and come get a bag. I went back into the busy store, bearing in mind that its covid, and I now had to go to the shop twice, to go get what's rightfully mine. Got the stuff, they placed it in a bag, said nothing and i was now just supposed to leave. I asked the training manager her name, as I was very unhappy with how it was handled. The fact that I had to pay for an uber again. Get up early to go back to the shop, cause they don't answer their phone, and then still tell me to go fetch the stuff myself. Never in my life have I came across such bad customer service in my life ever. When i asked the training managers name, she told me that she needs to call the branch manager. Oh wow, they had a branch manager who was only called after i got upset. He came there, i told him to just write his name on the till slip, as I'm unhappy about the service I have received based on the situation. He wrote his name on the slip and gave it to me....done...nothing.... UNBELIEVABLE!!! I asked him what do you think about the whole situation. Do you think it's fair that I had to go through all this stress of not having a bag packed in my trolley, due to his staff? He told me, there is something wrong with their phones and that its beyond his control. That's all... He told me, we gave you your stuff back. I said, yes, which is rightfully mine. You're not doing me a favour, I paid for it. I asked him what he's going to do about the situation. This man was so unprofessional, I can't even explain. He asked me to write down my contact details and that they have people working behind the scenes to investigate. Took my till slip to make a copy and never gave it back but I have the proof of the eft payment slip stil. Told me that I would get a call by the Monday, latest Tuesday, still waiting. I am beyond upset, I can't even explain. How many customers has this happened to? Especially the elderly, they will not go back to the store to let them know things are missing, they will just leave it. I feel that checkers staff should be trained a better manner, including the branch manager. I mean, like how hard is it to pack things in a bag and to place it in the trolley. It's not rocket science! I need a proper apology and expect compensation for the distress I went through and extra money I had to pay on travelling to fix their mistake.