AVOID! THEY CANCEL ORDERS FOR NO GOOD REASON!

AVOID! AVOID! AVOID!

Today was my first time placing an order on the Checkers Sixty60 app and I am so glad that it was only for a few items and not my usual monthly shopping! It was an absolute nightmare and never again will I use CheckersSixty60! Firstly, I placed my order and got to the payment part where I entered my card details. After doing so, I needed to approve on my banking app on my phone which I did... When I went back onto the app 2 hours later to check the status of my order, I see that it has been cancelled. I called the call centre and I spoke to an agent who said that there could be several reasons why the order is showing as cancelled and one of the reasons is that I took too long to put in the OTP. She did not continue to give me the other reasons... A few minutes later, I see that the amount of R310 has left my bank account. Now, extremely confused, I called Checkers back and speak to another agent who tells me that my order is cancelled but I need to wait for my order to be void before the money is back in my account. After a long run around with the agent, I basically get told that they did not cancel my order, that there was a problem with the payment going through on their side and that I need to wait 24 hours before the order is void. Once that happens, i need to wait a further 5 - 7 days for my bank to refund the amount. None of Checkers explanation makes any sense because the money left my account so why would they cancel my order and why would my payment not reach them?? Anyway, just avoid this app if you need items promptly and efficiently. You will save yourself a lot of frustration by just going into a store. NEVER AGAIN!