Arrogant and ****** store manager at Checkers Hyper Fourways

My husband bought a pot set on the 19th July . After one use ,the inside later of the Non Stick pots started peeling inside as the food was being cooked . Causing the food to be contaminated and go to waste. Mind you, these were more than one pot that did the exact same thing. After washing and drying out the pots, the next day it was rusted. We had to make time out of our busy schedule to return the pots on the 7th August as we were out of town. When approaching the customer service desk, we explained the the woman what had happened . However, we threw the slip away as were did not expect the pots to spoil after one use and had no intention of returning it . We explained to the woman that we made 2 purchases, one on the 19th and one on the 20th, so we thought it was purchased on the 20th when we spent over 1.2k . They reprinted that receipt only for us to check the bank statement that it was the other date. My husband even showed them the proof of purchase from the bank. With our hesitation,we were told by the other woman and an Indian guy that we could nt have purchased it there as they do not sell those pots. I proceeded to go to the Isle and saw boxes and boxes of those same pots(bank statements don't lie) . They wanted to make us ****s. I told them that we did not expect a refund, we just needed to exchange the pots. Heres were the arrogant Manager comes in. At first the other guy agrees that he can issue a gift card so that we can purchase another pot. Before he proceeds he goes to that rude white guy to explain what happened. That guy didnt have a look at the pots nor look us in the face to ask how it had happened. He took one look at my husband and told the other guy(my husband over heard the conversation) that my Husband used the scoure part of the sponge to clean it and that's why it came off. How the heck can you make assumptions and blame the customer without checking the product out or conversating with the customer. After that he said that they should not take it back and we should figure out what happened and take it up with the manufacturer ourselves because he won't take it back insisting that my Husband was the reason the pots spoilt. After going back and forth for almost 45 min, I refused to take that terrible service and eventually they issued a gift card in which we took another pot. That Store Manager needs to go for managerial and customer service training and get that stick out of his backside. He looks miserable and clearly does not like his job. Its not up to the customer to do their jobs for them because he's lazy. I am certain that if we were a different race he would have certainly got his **** off that chair and explained to us what the outcome would be and at least apologise for wasting our time and the **** service. We have spent ALOT of money at that store and NEVER AGAIN. We expect a proper apology from that man for treating us as less than and wasting our time and money. I will also be taking this up with the National Customer Commission.