Appalling service Sixty60

Placed an order on 23 December while traveling home (Joburg to Cape Town) with delivery to take place for 24th. Besides the fact that I was dropped so badly for Christmas that I couldn’t make a meal as no delivery took place, money was deducted and I have not received a refund over 2 weeks later. I first got a reference number via phone but had no one call me back as was promised. I then emailed and gave reference number only to be told that order number couldn’t be traced. Gave order number to be told no funds could be traced as transferred. I gave proof of payment and now they just don’t respond to my emails at all. Will NEVER deal with them again. Oh and the funny part was (which also hasn’t happened) they said they would credit my sixty60 account for future purchases. Ja that’s not going to happen. You have committed ***** by taking my money and not delivering a service. We’re talking about an amount of over R1000!!