Appalling Service

I went to Checkers Hyper Carnival Mall yesterday the 10th March 2020 around 16h50 pm. My initial purchase was supposed to be a toaster S/PRESS 4SL, a Russel Hobbs Stainless stl kettle 1.8L, 2L fanta orange, 2L coke no suger and a 2L Breakfast punch juice. I found everything apart from the kettle which was on display and no stock even after they realized that they didnt have stock they took it back to the shelve. It took them about an hour to tell me that they cant assist me because there is no stock and they cannot sell me the one on display because they do not know where the box is. When i requested a store manager, Neo said to me the store manager has already left. In such a huge shop and no manager, i was shocked. Neo referred me to Warren who is a trainee and did not seem to have the energy to assist me (how will he work in future if you hire him permanently?), of which i still did not receive the kettle. I then proceeded to pay for what i had shopped for around 18h37 pm (which means i was there for almost 2hours) which was everything apart from the kettle, which Oumatjie (cashier) had moved (the rest of the grocery) and when i requested my things she said "go and get them where they stay" with attitude. That was the most appalling behavior i had ever come across. I am very disappointed in the service i received from checkers. You should never have such staff members as part of your team. I believe behavior like this starts with management (top down). This is the code for the kettle ***5 and ***