APPALLING SERVICE

I purchased an item online on 20 February 2021, the online department called me on 22 February 2021 to confirm receipt of the order plus payment and also to arrange delivery of my couch. Till this very day I am yet to receive my order. Emails are going unanswered, calls as well. When I go in store to query the system shows that my order was received but has not been dispatched for delivery, they also inform me that since this was an online purchase I'd have to personally call them as they can't assist me further. I've been holding for a consultant since 8am this morning to pick up their call but to no avail. When calling their customer service, they tried transferring my calls to the online department but all 5 attempts were futile. The worst part is that even the customer service consultant is informing me that the online department manager is at work and doesn't understand why he's not answering the phone as she can see that there's nothing he's busy with at the moment. Your service is disgusting to say the least. I'm truly appalled by the treatment that I've received and it's not worth advising anyone else to purchase from your company as you have zero customer service etiquette