Appalling customer service

Shocking service, I frequent the Sandton City Hyper store often, weekly at least, and the service continues to get worse. Today, I purchased some goods, which included a 'basin' type bucket. When approaching the till, I put all my goods into the 'basin', a total of 10 items. I was rudely instructed by your employee 'Surprise Mathebula' that 'next time, make sure you take the goods out of the bucket cause you making my job difficult'. I was totally disgusted, and reported the matter to management. Due to my extreme frustration, I just walked out the store. If your employees are not happy being in customer service, or don't have the common decency to understand how to deal with customers , there are many others who would appreciate, and be better suited for the opportunity. Without addressing this type of behavior, regardless of how 'up market' you make your stores, the public will leave as there are an array of options to choose from.