APOLOGIES ARE NOT ACCEPTABLE - THE SERVICE BEHAVIOUR IS QUESTIONNABLE

This morning I received an order which I placed yesterday evening. I ordered two sparkling wines which on the app were packed in nice boxes and purchased with the intention of gifting the nicely packaged sparking wines and other wines that were on special. The order was delivered this morning packed in a sealed box, upon opening the box , two Boschendal wines were missing from the order and the sparkling wines were not packaged as advertised. I have submitted the issue on the app and called the call centre. The response received is that the two missing wines were left at the store and told that these will be credited, I asked why the wines cannot be delivered ? instead I was informed that the wines cannot be delivered. Also, " they apologise for the removing the sparkling wines from their nice packaging". Saying " It was done for my convenience". What's worse is them saying I can go fetch the boxes that were removed from the sparkling wines at the store WHICH IS TOTALLY INCOMEPENT OF CHECKERS AND REFLECTS POOR SERVICE DELIVERY. I just wonder is Checkers promoting thievery with this behaviour? Were my wines left out intentionally with the hope of not being reported or not receiving attention when reporting the matter?

Ref no. for the call made this morning: *** This is not the first time this has happened, the first time it was bread that was not delivered which I reported by submitting an issue on the Sixty60 app and no feedback was ever received.

APOLOGIES ARE NOT ACCEPTABLE - THE SERVICE BEHAVIOUR IS QUESTIONNABLE