Angry

I went to checkers N1 city mall to buy a piece of fish for my lunch with my friend it was so full today so I went to pay by the kiosk when I got there, there was a lady in front of us also wanting to pay for sanitary pads as we were speaking she was telling me that she just had her period now and wants pay and quickly and go to the toilets to sort herself out and by the till there were two ladies paying as we were standing one of the supervisor came to tell us that we can't pay at the kiosk so we asked why as we only have 1 item and we asked to see a manager she went and call a manager by the name of Mrs. Samuels, I will never forget her approach she was so rude she came shouting telling us from the distance that we not going to pay there and we suppose to know since we have been shopping there for a while now and she is not even going to argue with us we were so embarrassed as every one was looking at us and we went to the normal till all 3 of us as I was busy venting out to the cashier who was helping me she said Mrs Samuels is rude by nature even with them as staff she speaks to them like that I paid and my friend and I went to her office I told her I am so angry at how she spoke to us .. she did not even apologized instead she was defensive that if we have a problem we can phone her manager, my problem was her attitude, I believe she should have came to us greet us first and find out why do we want to see a manager then we can all explain why and she could have explained it in a good manner that they don't allow customer to pay at the kiosk at checkers and not assume that we suppose to know that, she doesn't even know that the other lady with sanitary pads needed to be helped fast as she just had her period unexpectedly I am still shocked at how did checkers employed that person with no compassion and peoples skills a manager who doesn't know that you treat every situations differently