IB
Ian B

1 reviews | Active since Aug 2016

11 Mar 2022, 16:09

An peach is definitely NOT anywhere close to an Almond - what a run around in progress

I ordered 6x1kg Almonds due to a special - 25% off if you buy 3. I did not select a substitute as I only wanted Almonds. Delivery took place the following hour when I was not home. I arrived home to find 1x1kg bag of Almonds and 5x1kg bags of dried peaches. That is hardly reasonable. I logged a query on the app and immediately followed that up with a call, and was told to return the goods today for a full refund. Went to the closes store, and was told the goods came from a store further away and had to go there. Went there, stood in a queue for over 30minutes with no success. Now have to wait until Monday. Completely ridiculous for a service that's meant to be convenient. Surely rather contact the customer when the bulk of the order can't be fulfilled. If anything, wouldn't another type of nut be a better attempt for a subsitution.

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Replies (1)
IB
Ian B's update05 May 2022, 16:15
Reviewer Update
I’m pleased to say in the end they resolved the issue to my satisfaction and were generous.