An Employee with a negative and rude attitude

Good day, I am posting this because I felt that I was treated unfairly by your Staff member, who was actually not even wearing a Name Tag which I think it is a Primary Requirement when one is starting his/her duties at your Stores. And if not, why then are you wasting your money and time on Name Tags.

Here is my story, I went to an express Till number 30 (the last far left) in your store. There was no one in front of me and there was also nobody behind me. Your RUDE Employee greeted me asking me if my items are not more that ten and my answer to her was I don't know because I did not count them. She then asked me to count the. I asked her that what will happen if they are more with few items and she said she will not help me if that is going to be the case.

Thinking about the fact that we are living in the new normal environment I decided not to waist my time counting the items in my basket and rather go to another Till.

I understand the issue of 10 items and less but I don't think that we must stick to that during Covid-19 and when there are no long queues to avoid long stays in the shop with a higher risk of infections unnecessarily because of lazy and rude Employees.

I am your frequent and loyal customer, so please get your acts together.

Regards Livingstone