Always a bad experience

I have been going to this branch for quite some time and it is horrifying how poor the service has gotten in this store, not only does it smell, but the food constantly goes off, I bought chicken and oxtail there that was rotten, and today, on a busy day, the teller closed her till when I am next in queue and has the audacity to fly the sign in front of my face whilst her superior is standing there, when I asked why are you closing the till when they can clearly see a queue, the superior just said \Hamba\" to her and off she went. My question is this, I understand people get sick and people must have time off, but WHY do you not have enough tellers to assist customers? This was not in the morning, but late afternoon, where are the supposed manager of this branch? You constantly have to wait for someone to come and assist when voiding items and you must even pack your own bags, which is a lot quicker by the way. What has happened to service? It is disgusting to say the least and I suggest your head office spends a month in that store as it is clearly needed, they only perform when someone visits their store. It is common sense to have more tellers to accommodate the amount of clients"