Abusive manager and refusal to assist with defective Vuse product

I am बेहद disappointed with the service I received at Checkers.

I purchased Vuse Iced Mango pods, and from the very first use the pod tasted burnt and nothing like the advertised flavour. It was clearly defective and unusable.

I returned to the store with both the product and the packaging, but unfortunately did not have the slip. Instead of assisting, customer service refused to help and told me to contact the manufacturer. This is unacceptable, as the store sold me the product and should take responsibility for faulty goods.

To make matters worse, staff handled the pod (a mouth-contact item) in an unhygienic manner, passing it around before returning it to me.

The situation escalated when the store manager, Rachel, became aggressive and unprofessional. During the interaction, she told me “**** you, I don’t have time for this nonsense.” This level of disrespect toward a paying customer is shocking and completely unacceptable.

This experience was not only frustrating but humiliating. I expect:

Proper investigation into this incident Disciplinary action regarding the manager’s conduct A refund or replacement for the defective product

I will be escalating this matter further if it is not addressed urgently.

Very poor reflection on the standards of Shoprite Holdings.