Absolutely unacceptable service and poor actions

I am indescribably disgusted and furious to the point of explosion.

This will be only one of several issues experienced whilest using this app.

This order was cancelled. The app would not let me log a complaint and when I phoned the help line, no one answered. I was sent an email only 3 days after the fact, explaining the issue. This email promised a refund within 24 to 48 hours or 10 business days. No mention whatsoever was made of the driver tip rhat also needed to refunded, yet also very willingly deducted whilst knowingly experiencing issues on the app. An insulting R35 was offered as credit. Clearly Checkers 60 sees what happended as a very minor issue. I was forced to make use of delivery apps, such as Checkers 60 during time, as I had contracted Covid and could not leave my house. I spent the absolute last, of what little money I had left, to buy a little food for myself to make it a just few more days. Thus this order being cancelled, led to me not having food or money to buy food elsewhere for 10 days. Not so minor at all is it?????

I am confident that many, many people rely on this app, whether it be because of old age, disability or, as in my case, being in isolation due to the pandemic. So for Checkers 60 to not have this app run smoothly after its launch in November 2019, whilst having so many people depend on this app, many of them people helpless, is unacceptably irresponisble and ridiculous.

If the app was experiencing problems, immediate action should have taken to either take app offline or send a warning via the app to its users, NOT deduct money from peoples account so willingly. If you knew you had issues processing payments, then don't take money. That is *****ing plain and simple. Don't take money if you cannot deliver what was paid for. People don't order a pair of pants that they technically can wait a few days for, or can wait a few days for a refund. This is food we are we are talking about, which people need and depend on.

Do not even try to use the pandemic as an excuse for what happended. You are a multi billion rand company, employing thousands and thousands of people. Hundreds of them surely work in online services departments, and I am sure that you have very qualified IT personel working daily to ensure optimal online services and to make sure all run smoothly. All these things are done online, thus can be done from home. So skeleton staff or any other pandemic related excuse, will simply be ***ardly and sick. This type of issue I would expected from a small business or newly developed app, its very much a rookie error, not a mistake expected from such a retail giant as yourself.

The email promising my refund was sent on the 21st of January, after my order was paid for and cancelled on the 19th of January. 48h have passed, as well as 10 business days and I have not received a cent of my refund. Its sickning how quickly you are willing to take money, knowing the problem the app experienced, but refunding takes weeks. This unacceptable and plainly immoral! It was also ensured by Checkers 60 to make it almost impossible f9r customers to contact them and get any response as everthing is automated with one email address and the help line which one answers. Perfetct way to dodge customers and your responsibilties!

I will be writing reviews on every online public forum I possibly can find. Whenever I see or hear a person,family, friend or stranger, talk about the app or use the app, I will make sure they hear my story and about poor service and response. I will make it my personal mission to become a template nightmare customer and to spread my inexcusably horrifying experience of this app as far and wide as possible. It's naturally quite obvious that I will no longer use this app or recommend it to anyone ever again. I will do my best to steer people away from Checker 60, and rather send them in the direction of more reliable and helpful apps such as Cartrun etc.

Today 04/02/2021, is day 11 and I have still not received a cent of my refund. I will be logging complaints, writings emails, and messaging on FB until I get my refund or the items I paid for.

Ninke Saunders