A very unhappy and disgruntled customer

On the 1 June 2021 i had made a a purchase via sixty60 app, my order was declined but money had come off my account, i had contacted the consultant immediately and was advised my money would reverse within 48 hours. The money was not reversed within the 48 hour period, i had then contacted my bank and was advised that sixty60 needs to contact they via email to reverse the money back into my account, i had called a sixty60 consultant again 4 days later and was told to email my statement with the reference number for the call, i did exactly that and have not had any feedback since then. I am very upset, and honestly very angry as it is my money and i should have to be figthing and calling continously to get my own money on the account that it was sixty60 app error.

I also like to state that checkers/sixty60 digital platform has a very unprofessional approach when it comes to customers, cause they tell you one story and then give you no feed back. I feel for a digital platform very unprofessional especially when they are using customers banking details for such online purchases.

I am very upset and disgruntled about this situation cause its been days with communication about the progress of my query. I also believe that they dont value their customers hence the bad customer service and lack of communication with regards to queries.

For a big South African company such as checkers/sixty60 i feel they are very unprofessional.

I very furious over this situation if someone could advise how can i take this up further as its not a small amount money.

I normally purchase from checkers on a regular basis 5 times a week, but considering the lack of value shown to a customer such as me i would think twice before purchasing at a checkers, shoprite or sixty60 store again ... rather take my money to a store like spar... probably get better service there.