A Causal Response To A Very Serious Matter!

I am writing to express to Hellopeter my deep dissatisfaction with a recent experience I had with Checkers. This year, I have encountered numerous issues with my Sixty60 orders, including receiving expired cake slices and incorrect items, which ultimately led me to stop ordering altogether.

However, I recently decided to give Checkers another chance, and it turned out to be one of the biggest mistakes I've made.

On Friday, October 18, 2024, I ordered groceries, including my usual items. This week, I also decided to try their Chicken Mayo Baguette for lunch. When my order arrived, everything seemed fine. However, upon unpacking my Baguette and taking a bite, I noticed a very pecu**** taste. Upon inspecting the sandwich, I was shocked to find that I had just eaten ham/pork! The Baguette was even labelled as a Chicken Mayo Baguette, making matters worse!

As a person who does not consume pork for both religious and personal reasons, I was in a panic and immediately felt sick. After calming myself, I contacted your online help desk to explain the situation. They were equally shocked and offered to credit me for the Baguette. I reminded them of my past experiences with poor service and how I was giving Checkers yet another chance. I also emphasised that a credit for a Baguette was the least of my concerns, as this incident caused me significant distress.

The help desk then requested that I send pictures of the Baguette along with other details, which I did. Although I considered deleting those pictures out of disgust, I still have them and am contemplating taking further action, as I believe I have rights.

The help desk subsequently contacted the Checkers store in Waterfall, where my order was placed, and provided the deli manager with my contact details so she could reach out to me directly. After a short while, the deli manager (Anne, if I recall correctly) called me, and I reiterated my utter disgust and dismay regarding the entire experience. Her response was similar to that of the help desk: “We’re so sorry for your experience; we will reimburse you for the Baguette.”

Since that day, I have not heard from Checkers again.

So, Checkers, is this how you handle serious issues with your customers? A very casual response to a very serious matter!

I am seriously considering consulting my lawyers about this situation.

I am extremely disappointed in you, Checkers.