60 sixty is a bunch of bull ****ers

i have placed an order on the checkers 60 sixty app this morning and used the same address as i normally do. the delivery guy calls me back after some time telling me that he is still in the shop and the address shows that i am still in the mall. turns out that the ap had a problem and the store went to the JHB branch and not CPT branch. they are refusing to refund my full amout.