BAD SERVICE AND NO SECURITY OF CLIENT INFORMATION

I took my new phone in along with the old one so that all the contacts, photos, apps, etc can be transferred to my new phone. I was told it will take about 2-3 hours so I went back 3 hours later. They weren't done with the transfer so they advised I need to come back the following day which I did. When I got there they were still not done with the transfer and was searching for my puk nr and pin which was misplaced. When I got home I noticed my contacts weren't transferred as requested so I had to go back once again to get that sorted out. That following weekend I also noticed that all of my apps weren't transferred either. Not only that but they signed in on their chats connect kloof gmail account which I then had access to. I had access to people's personal information like addresses, bank statements, municipal statements etc. Why did they use my phone to log into their business e-mail account? What if some ******** had access to their client's personal information? Horrible service and they need to up their e-mail security.