Unprofessional resolution.

After being a loyal customer of Chateau Gateaux for many years, I have recently had a very very disappointing experience with the Chateau Gateaux Durban North store, customer services and Chateau Gateaux itself. I had a genuine problem with one of the cakes that i had bought. I am very very disappointed and dissatisfied with the way this problem has been handled and the outcome of my complaint. I am disappointed in the manner in which this company (Store, customer services) and staff has handled this matter. Customers must be taken seriously by the store managers, and especially customer services, when a genuine problem arises. Fixing and finding a solution to a customers complaint about a "defective" product, must NOT be done with lies, deception and malice. Chateau Gateaux should strive to fix every problem honestly and ethically. They should be honest and transparent with their customers. They should not be subjective in finding a solution to their customers dissatisfaction and problems. There is no "cut and paste" solution to every customers problems, and hence customer services, store managers, company staff, should know this. Chateau Gateaux should not take criticism negatively if a product is deemed unsatisfactory or defective by a customer. They should use this opportunity to better their relationships with their customers.