****** and rude manager Courtney KZN

I am absolutely disturb at the floor manager or who ever she was (Courtney) I managed to get her name who was at the midlands mall store which I frequent often to purchase my desserts and cakes. I had visited the midlands mall store in Pietermaritzburg on the 26 July 2020 and stood in the queue with my parents to purchase a cake and Courtney rushed up to us after having a lovely chat (not social distancing with another customer whom she was chatting up (a male) to scream and I do mean shout at us about how she is only allowed 2 people in the store ( I do understand the protocols but Courtney could have been a bit more professional) and people walking by stopped to watch as she screamed at us. I am originally from Cape Town and I am not surprised at all with service levels here in KZN but I usually do receive good customer service but today was just utterly unprofessional and plain out rude. She has your typical white lives matter attitude and was just being extremely ****** which and I was just disgusted at the Treatment we received. After I informed her that she was not being very respectful or professional she carried on shouting and acted very nonchalantly and continued chatting up her other male white customer with thee most utter companion and profession. I Honestly can’t believe that is the type of employees chateaux gâteaux employs. I do hope she is reprimanded as I can only imagine the treatment other non-white customers receive and don’t place a complaint. I was utterly disappointed that I just left my order.

A disturbed customer