Chata Tech sends me in circles and stopped responding to me, IDK where my PC is.

I am beyond flabbergasted with the service I received from this company. It's a tech company located somewhere in Joburg (this is relevant). I sent my PC in to them because I thought something major has broken, specifically my GPU (Graphics Card). I was working with them through my insurance as some might know, if it were to me my GPU that broke, it would be extremely expensive to replace. Therefore I contacted my insurance to see of they could possibly help me out if it turned out to be as severe as I thought it was. They introduced me to Chata Tech, because it's the company they work with specifically for IT related claims.

I was told that they will keep in contact with me as to how far the assessment is and what the problem turns out to be and then they'd refer it back to the insurance company to process it and see if they would pay to fix whatever might have broken. I waited about 2 weeks and heard nothing back, I started getting extremely anxious, cause none of the 2 companies were getting in touch. So I called them, they informed me that it was wear and tear and the insurance wouldn't pay and then mentioned something about a broken Audio Jack, which was a really out of place comment as both my audio jacks were in use everyday and neither was faulty. I explained this to them and asked them if they could just check again and confirm that the PC they were talking about is in fact mine, as I thought a mix up might have slipped in (were all human). They said again they will contact me with further information within the next 2 days, it was a Thursday and Friday, I head nothing back on the Friday nor the next Monday and on the Tuesday I decided to phone them up again. They assured me that they miss read and it wasn't an audio jack that was faulty but the audio card inside my GPU that was problematic, but they had fixed it and they also reapp**** some new thermal paste inside my GPU, making everything as good as new and that they will be sending it out the next day (Wednesday) and because I live a bit far away (I live in Kleinzee in the Northern Cape) that I will have it by the next Monday. The next Monday comes and goes without a sign of my PC, so I wait till the Thursday, because I know some delivery companies only comes out this far on certain days. By the Thursday there's still no sign of my PC and I decide to call again, because as always I am not receiving any updates via email nor phone calls from them. The lady picking up is not the one I had talked to the previous week who said I'll have my PC by Monday, but she says she'll chat to her colleague and get back to me. She does and gets back to me and tells me that actually nothing has been done to my PC and it was only going to a tech the next day... like, what? And she'll get back to me on Thursday. Thursday rolls around and I get an email from the insurance company that says the faults with my PC is wear and tear and they will not be paying to fix it. So by this point I ask them to just send it back to me, broken. I get a little bit of a back and forth, just establishing that I want it sent back and they ask for my address and I give it to them. They said they'll be logging a ticket today (Monday 29 Aug 2022) for pick up and delivery. I still haven't received any correspondence from them since last week Friday. I have been sending emails to ask if they could just let me know (again) when they are sending it out and no one is replying to me. I wanted to make sure to reply to the email thread because I didn't want them to forget to send it out, cause I live far away from them and if they log it today I might have it by Thursday otherwise I'd have to wait another week possibly. I cannot wait anymore, as it has already been a month since they picked up my PC from my home.

I will never work with this company ever again. The way they send me in circles, "no we can't fix it." "yes we fixed it." "no we can't fix it (again)" is just ridiculous! The way they said they'd stay in contact and keep me up to date but never did, like I have no problem contacting them, but then they shouldn't say that they'll call me cause I'll believe them. Plus now no one is replying to my emails either! I don't know where my extremely expensive PC is at the moment or when I will get it back. It, honestly, stresses me out. But yes, never again.