Unhappy client

My name is Derrick mthombeni I sign up a contract with chase tracking in 2018 for 36 months even now they still debiting account I ask why cause I was under impression that I will be contacted if I still need to continue with the service my ticket is ***.i was given Trini maniram I was promised that my case will investigated I will get a feedback even I need my refund after you have been debiting my account for 5 years. Please take your 36 money refund me back the balance