SM
Steve M

1 reviews | Active since Apr 2017

03 Apr 2017, 19:59

Unauthorized debits order deductions and bullying attitude since 2015

<p>Little did I know is will be doing the “Chasing”.</p> <p>On Tue 07 Apr 15, I contacted Chase Tracker to notify them that I had sold my bike and could not remove the tracking device fitted to it. I therefore needed someone to contact me regarding a replacement tracking unit.</p> <p>A response to my email came a week after, on Tue 2015/04/14, from a company called mixtelematics confirming that my old unit was cancelled and awaited the installation of a replacement unit. THE WAIT FOR A REPLACEMENT UNIT TOOK 6 months until I wrote to Chase notifying them on Tue 2015/09/29 that they had been deducting a premium from my account, yet I had no unit.</p> <p> </p> <p>I have been dealing with a lady by the name of Serina Govender - Customer Care Online Support since Tue 2015/09/29 02:32 PM till to date.</p> <p>To rub salt to a wound, I receive calls every month from Chase tracker telling me I owe them +/-R400 for outstanding 2017 premiums, subsequent to me instructing my bank to block their ongoing ******* debit orders. I have on numerous occasions instructed chase tracker to cancel my contract with no luck.</p> <p>WHO IS DOING THE CHASING NOW?</p> <p> </p>

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Replies (1)
Chase Tracking
Chase Tracking's reply03 Apr 2017, 20:32
Official

Thank you for your enquiry.

Please be advised that our consultant will contact you.

Kind Regards

The Chase Tracking Team