UNAUTHORIZED DEBIT ORDERS SINCE SEPTEMBER 2014
<p>Since 22 December 2016 I have been trying to resolve the unauthorized debit orders as mentioned on my email send to car cure below.</p> <p>I received a refund for only 3 months and a very rude and unhelpful consultant by the name of NDumi called me today with an attitude. These are the allegations she made:</p> <p>• She said my application for Chase Tracking was declined in August 2014 due to weak credit scoring<br />• Why would you see it fit to deduct your “value added products” from a weak credit scoring client??? <br />• I have NEVER agreed to any value added products (check your voice recordings and also emails send by myself in October 2014 to ask you to stop debiting my account with these unauthorized debit orders)<br />• Ndumi said she tracked an email where I cancelled the Society Music Membership (WHAT ON EARTH IS THIS??), surely I cancelled ALL the unauthorized debit orders in October 2014 and not just this one, I also recall a SOS debit order</p> <p>Unauthorized debit orders have been going through my account since September 2014 and I NEED IT REFUNDED</p>
Best regards,
Best regards,
Thank you, I hope it is a senior manager within your company looking at this report. This is a very serious matter which must be resolved
Thank you, I hope it is a senior manager within your company looking at this report. This is a very serious matter which must be resolved
car cure debits @ R99 from Sept 2014 to December 2016 = R2,574
fines cure d/o's @ R38 from Sept 2014 to December 2016 =R988
car cure debits @ R99 from Sept 2014 to December 2016 = R2,574
fines cure d/o's @ R38 from Sept 2014 to December 2016 =R988
Good day Anna-marie
As per discussed, I will request for the call recordings and escalate your query. Once feedback is received, I will revert with feedback.
Kind Regards
The Chase Tracking Team
Best regards,
Good day Anna-marie
As per discussed, I will request for the call recordings and escalate your query. Once feedback is received, I will revert with feedback.
Kind Regards
The Chase Tracking Team
Best regards,
I received a phone call from the team leader on the 16th January and was promised to have the matter resolved by Thursday morning the 19th. I have still not received any feedback nor my refund!
I received a phone call from the team leader on the 16th January and was promised to have the matter resolved by Thursday morning the 19th. I have still not received any feedback nor my refund!
Good day
Thank you for your inquiry, you will be contacted shortly.
Kind Regards
The Chase tracking Team
Best regards,
Good day
Thank you for your inquiry, you will be contacted shortly.
Kind Regards
The Chase tracking Team
Best regards,
Good day
As per telephonic discussion, I did advise you that your query was escalated to management and call recordings confirm that you agreed to 3 months refund.
When consultant called you to advise you on the 3 months refund you accepted it and did not dispute.
We have resent the call recordings to you.
Kind Regards
The Chase Tracking Team
Best regards,
Good day
As per telephonic discussion, I did advise you that your query was escalated to management and call recordings confirm that you agreed to 3 months refund.
When consultant called you to advise you on the 3 months refund you accepted it and did not dispute.
We have resent the call recordings to you.
Kind Regards
The Chase Tracking Team
Best regards,
Obviously your management did not listen to the recording where I asked the consultant how many months unauthorized debit orders went through my account. It was since 2014 and I am not at liberty to accept only 3 months refund. Hence my querries which were just never resolved. This is a company which clearly just take money without permission from clients accounts. It is theft!
Your consultant was supposed to listen to the so called recording where I "agreed" to all those debits.
How many other people are being ********** like this?
I need the name and contact details of the owner of this company called chase tracking, I need to have a discussion with a director and shareholder, not a call centre consultant. This matter needs to be addressed and sorted out to my satisfaction.
Obviously your management did not listen to the recording where I asked the consultant how many months unauthorized debit orders went through my account. It was since 2014 and I am not at liberty to accept only 3 months refund. Hence my querries which were just never resolved. This is a company which clearly just take money without permission from clients accounts. It is theft!
Your consultant was supposed to listen to the so called recording where I "agreed" to all those debits.
How many other people are being ********** like this?
I need the name and contact details of the owner of this company called chase tracking, I need to have a discussion with a director and shareholder, not a call centre consultant. This matter needs to be addressed and sorted out to my satisfaction.