UNAUTHORISED DEBITS

CHASE TRACKING HAS TAKEN 2 WEEKS TO REFUND THE MONEY THAT WAS OWED TO ME AND THEN SENT ME A CANCELLATION SMS BUT STILL DEBITTED MY ACCOUNT!!! NOW MUST I WAIT 2 WEEKS AGAIN? FOR MY OWN MONEY THIS SERVICE IS PATHETIC, THE \MANAGER LYNDEL KING"WAS SUPPOSE TO CALL ME AT 10 ITS NOW 14:45 NO CALL I HAVE BEEN PUT ON HOLD FOR ALMOST 30 MINUTES WHO WILL COMPENSATE ME FOR ALL THIS??? THIS IS COMPLETELY UNACCEPTABLE!!!!!!"""