Unacceptable customer Treatment

Chase Tracking are exceptionally unhelpful , there call centre people are unable to make any decisions without calling you back later. They never seem to call you back either. I have 2 contracts which I have been trying to cancel with them since December 16 when they forgot to load the debit order on one of the accounts and then promptly handed me over to Strauss Daly for not paying 2 installments which I paid manually and sent proof of payment to the email they sent. It took several calls just to get payments allocated and they still taking the debit order while I am handed over. When I spoke to the consultant she said I shouldn't be handed over and she would call me back . Today I phoned to cancel all contracts and could not complete the process. The consultant says it must go through to finance for a cancellation value and then they will call me back. I cannot even end my relationship with this horrid company. Honestly avoid their services. Other tracker compnies cancelled my contract with one quick call. Very Annoyed