1 reviews | Active since Jul 2017

17 Jul 2017, 12:16

Still Taking my Money

<p>I have send mails and spoke to them on the phone to cancel my account. This was back in March/April 2017. My contract expired Jan/Feb 2017 but they still deducting my money from my account. There is suppose to be a debit order but for some obscure reason I am still behind on my payments. First it was about R200. I made a extra payment back in Jan 2017. Then it suddenly was about R400 then about R700 and now the latest is about R500. How do these people calculate this on a debit order. </p> <p> </p> <p>My one car was in an accident back in March 2017 - rightoff. I notified them. They keep on deducting money for that car. </p> <p>I have asked them to send me statements so that I can have a look on what is going on. If I can verify that I do need to pay them extra I will do that. They just do not bother to send me any statements or phone or nothing. </p> <p> </p> <p>Can someone please advice as to how I can get these people to stop taking my money so that I do not have to deal with them again.</p> <p>This is by far the worst service I have ever come accross and do not recomend them to anybody. Stay away.</p>

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Replies (3)
Chase Tracking
Chase Tracking's reply17 Jul 2017, 12:27
Official

Good day,

Please could you provide us with your name and contact details in order for us to contact you and effectively resolve and close your query.

Kind Regards,

Chase Team

's update17 Jul 2017, 12:43
Reviewer Update

Name : Willie Botes

For contact details please check your system on these ref numbers : TRACCH- ********** -1 and TRACCH- ********** -1

Chase Tracking
Chase Tracking's reply17 Jul 2017, 12:49
Official

Dear Mr. Botes,

Kindly note that you have not provided valid reference numbers herewith, please provide us with adequate details in order for us to be able to assist you effectively.

Details we require : Full Name and Surname, ID No, Cell No, Order Ref.No.

Please feel free to email us on ***, if you do not want to provide us with the required details on Hello Peter.

Kind Regards,

Chase tEAM