No tracker no pay!
<p>I got a telesales call from a chase tracker agent and regretable agreed to have one installed, however was not able to make the appointment and got a another call to reschedule, they sms'd the appointment details to me, however my phone was ****** so I didn't have the details and I wasn't sure of which tracking conpany it was, I never received anything via email or mail to respond to and when I tried to get their details via my bank (debit order detail) the contact number I got was for ABSA and they could't tell me who the company was either. In short they have taken debit orders for more than 2 years from my account without having a tracking device installed, last year I cancelled the debit orders via my bank and this year I finally found out who the company was that was taking debit orders from my account, contacted them numerous times via email and call centre and today they finally responded only to inform me that they would not refund those debit orders and that I need to pay a cancellation fee if I want to cancel the 36 month contract. They have made it clear that they are not actually concerned with delivering a service only in collecting money. </p>
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Replies (6)
Chase Tracking's replyOfficial
14 Dec 2016, 08:37Good Day
Thank you for your inquiry, you will be contacted shortly.
Kind Tracking Team
Best regards,
Chase Tracking's reply14 Dec 2016, 08:37
Official
Good Day
Thank you for your inquiry, you will be contacted shortly.
Kind Tracking Team
Best regards,
's updateReviewer Update
14 Dec 2016, 16:07I just spoke to Danielle at chase tracking who once again explained to me that it is company policy that I need to pay a cancellation fee and that I cannot receive a refund even though I never had a tracking device installed. So only getting the same anwers, they don't care to actually supply a service they only want your money! Company policy should promote customer satisfaction. Not once did they offer any alternative options, they have no idea what customer service delivery means. Anyone even considering doing business with this company should not be expecting much from them, their company policy prohibits them from caring for their customers. I wish that I could give zero stars on this app because they don't deserve even 1
's update14 Dec 2016, 16:07
Reviewer Update
I just spoke to Danielle at chase tracking who once again explained to me that it is company policy that I need to pay a cancellation fee and that I cannot receive a refund even though I never had a tracking device installed. So only getting the same anwers, they don't care to actually supply a service they only want your money! Company policy should promote customer satisfaction. Not once did they offer any alternative options, they have no idea what customer service delivery means. Anyone even considering doing business with this company should not be expecting much from them, their company policy prohibits them from caring for their customers. I wish that I could give zero stars on this app because they don't deserve even 1
Chase Tracking's replyOfficial
14 Dec 2016, 16:33Good Day Karen
As per your telephonic discussion with Danielle, you were advised that you are liable for cancellation fees as you agreed to take this 36 months contract.
You were contacted with regards your fitment and you advised the agent that you would contact customer care when you are available to go in for fitment. You agreed to the 36 months contract therefore your debits were set to go off on the date given.
With any contract it is for customer to call in and cancel contract and pay any cancellation costs.
Kind Regards
The Chase tracking Team
Best regards,
Chase Tracking's reply14 Dec 2016, 16:33
Official
Good Day Karen
As per your telephonic discussion with Danielle, you were advised that you are liable for cancellation fees as you agreed to take this 36 months contract.
You were contacted with regards your fitment and you advised the agent that you would contact customer care when you are available to go in for fitment. You agreed to the 36 months contract therefore your debits were set to go off on the date given.
With any contract it is for customer to call in and cancel contract and pay any cancellation costs.
Kind Regards
The Chase tracking Team
Best regards,
's updateReviewer Update
15 Dec 2016, 10:41I couldn't call because I didn't have your details, the only info I received was via sms for the appointment and as I said before, my phone was ******. Thanks for nothing and as I can see from you overall ratings, the problem lies with your company policy and lack of caring for you customers. I will in future read reviews of a company before doing business with them and would advise all other possible customers to do the same Reputation is everything in business
's update15 Dec 2016, 10:41
Reviewer Update
I couldn't call because I didn't have your details, the only info I received was via sms for the appointment and as I said before, my phone was ******. Thanks for nothing and as I can see from you overall ratings, the problem lies with your company policy and lack of caring for you customers. I will in future read reviews of a company before doing business with them and would advise all other possible customers to do the same Reputation is everything in business
Chase Tracking's replyOfficial
15 Dec 2016, 10:49Good day Karen
As previously advised you are liable for cancellation fees of R300. Once payment is received, your order will be cancelled off.
Kind Regards
The Chase Tracking Team
Best regards,
Chase Tracking's reply15 Dec 2016, 10:49
Official
Good day Karen
As previously advised you are liable for cancellation fees of R300. Once payment is received, your order will be cancelled off.
Kind Regards
The Chase Tracking Team
Best regards,
's updateReviewer Update
15 Dec 2016, 11:15I don't think it's good business ethics, charging someone for nothing and I believe that hiding behind a contract instead of trying to resolve the issue to not only benefit the company but the customer is a major flaw in in Chase tracking
's update15 Dec 2016, 11:15
Reviewer Update
I don't think it's good business ethics, charging someone for nothing and I believe that hiding behind a contract instead of trying to resolve the issue to not only benefit the company but the customer is a major flaw in in Chase tracking