No assistance on cancellation of tracking service

spoke to a consultant named Siphelele yesterday with regards to wanting to cancel the tracking service from you company (chase tracking) and he told me he will get back to me today (09/12/2015) as he first has to check if my account is up to date then he can forward me the details for where I can transfer a R400 cancellation fee. Until this time I have not had any feed back from a consultant from you company and continue to be frustrated by the poor service your company has given me since being a member.I have been trying to close my account since last week where i called numerous times and was told that the companies system is down, I must call back some other time. Since the company is reluctant to close my account I will no longer be liable for paying the monthly service fees (cancelling debit order) for the tracker from today (09/12/2015) going forward until the details for paying the cancellation fees have been forwarded to me as promised by Siphelele.