New Customer - Very Unhappy

I was very excited about the deal - fitment etc. however, when I went to the fitment centre (after getting lost as the closest centre is about 7km from my home), I was informed that they haven't operated on Saturdays in over a year.

Afterwards I have been unable to get hold of Chase as I have lost all confidence in the company and wish to cancel everything. I am severely disappointed as, if they cannot get the fitment centre and process right, how am I to entrust my most expensive asset, my vehicle, to them?

I am still trying to get this order cancelled and will keep all consumers posted on whether it was simple or not and also whether they have debited my account with any funds as that might turn out to be a lawsuit on my part.

I am not saying don't give Chase a go, I have just not had a good experience at the inception stage.