My nightmare with Chase Tracking

I would like to terminate my vehicle tracking contract with Chase Tracking and am not given the chance. I entered into a vehicle tracking contract sometime in 2017 (+/- July) through the phone, when this company contacted me offering a competitive service to what i had. I registered my two vehicle with them and i was to pay a monthly installment of R 119.00 per month per vehicle. I fulfilled my obligation by paying religiously every month until i realized Chase Tracking was not fulfilling its obligations as they could not advise location of vehicles when requested to do so.

On all instances I made inquiries, not once did they advise location. I then decided to terminate this contract but was not successful as calls went unanswered when put through to relevant extensions.

I then stopped paying by reversing stop orders Chase Tracking was charging my bank account. My last call was on 2 October 2019 when i phoned *** at 11.55 am and did not get a response to the contract termination department (finance) i was referred to. I have had to contact a garage in Pretoria that installed the trackers on Chase Tracking behalf to assist and they referred me back . Finally I contacted a lady from Chase to whom I indicated I was not putting the phone down until we resolve this issue. She then referred me MBD Consulting who were now handling my case, on their behalf, from a recovery prespective. I contacted them and they were at a loss as to why I never received any communication about my case from Chase Consulting. I need to close this account and recover my instalments paid for a service not delivered. I kindly request your office to intervene and assist to ensure contract termination.

Your assistance will be greatly appreciated