Just another complaint

My account has been debited for the past 2 months by Chase Tracking, I called last month, spoke to Serena and was advised I would be called back for a refund. Only until the second debit this month, I called back and was told by Serena that she tried calling me twice, and I didn't answer, that's why the refund wasn't done. I spoke to the supervisor today, and what a complete joke. I cannot believe this is a registered company, I work for a company who also does telesales and its because of companies like Chase Tracking that our clients are too scared to give their banking details over the phone because of sketchy, unprofessional and unreliable companies like Chase Tracking, who take your money and take their own time to pay you your money back. I now have to loose MORE money calling after these so called 'professionals' just to get some sort of feedback, Why don't you use the money you are *****ing from the public and go for some proper training, in telephone etiquette and management skills. If Jean could finish her 'tea time' at 4:30 in the afternoon and give me a call, maybe we could get somewhere, or will that be pulling teeth as well.