Fitment :case no ***2

<p>I was called by Chase Tracking earlier in the month of June, offering me a tracker for my car polo vivo 1.6 2016 model metalic silver , i am not really sure which month was it , to cut a long story short i was told to go to their Maitland branch for a fitment but due to my work schedule I couldnt go to Maitland, therefore they tried calling me several times but could not reach me as I am unreachable during the day , later on I returned their calls and asked whether they are able to correspond with me via email which is more convenient. On the 12/06/2017 I received an email from Glammy Mpisi containing the Maitland branch address, I then responded to advice him that area is not convieniant for me due to distance, I then asked him for alternative branches closer to my location,he then sent a list of them therefore I spotted a much nearer, I then asked him to book the 17/06/2017 for me, and i went to do the fitting the day I was told I have an appointment, on my arival I was told that my case number could not be located on their system, I was at tiger wheel and trye in century city as I was told to go there for my fitting, ,the consultant there tried to call Chase branch to confirm my appointment but them but it was was closed as they do not open saturdays I then returned home disappointed.</p> <p>Surprisingly after all this, they debited my account with the amount of R109 .00 which does not make sense as I have no idea what I was charged for, I then tried calling them on 5/07/2017 but I was sent up and down and still did not get any help, and clearly my car is still not protected...</p> <p>please note </p> <p>Correspondence via email is preferable due to that i dont have access to my phone during the day.</p>