Debited for an order which you declined!!

Please note that contrary to your assurance, R79.00 has been debited from my account.<br> I do not know why and how but I want my money back. This level of incompetence is just appalling!<br> You declined my order but you still take money from my account! Please resolve this and I expect a call from someone to explain this annoyance and refund my money asap!.<br> <br> I emailed your support team and Rehana Kadir assured me no money will be debited but it was.