Chase unauthorised debit orders

I cancelled my tracking unit in December 2021 which was resolved in April 2022. I was sent a paid up letter but what puzzles me is every month the debit goes off from my account to chase tracking. I've been sending emails and making calls to resolve this issue but i don't seem to get help. Their response is always "the matter has been escalated" It's been 8 months now trying to resolve an unauthorized debit order from my account to Chase tracking. Surely your staff cant be that ***********, i have email trails if you need them and Teressa Nakin is beeen assisting me, i dont know what is it that she's not getting right. I'm still waiting for my refund and today 02 December 2022 I got an sms from chase reminding that the debit order for December will go off on the 15th. They seem to be not willing to resolve this issue. I wouldn't advice anyone to use chase for tracking. They work like ********.