Chase Tracking not worth my money or my time

I had two vehicles registered with Chase. Last year March my one car was a right off after a taxi skipped a robot and crashed into my car. I phoned Chase to inform them of the accident and that they need to stop my account on BOTH my cars. They said they will sort it out. Months went by when I suddenly got a message on my phone that my account is in arrears and I urgently need to make a payment. I phoned them again. Same story. Please make sure my accounts for BOTH my cars are canceled. Again they said they will sort it out. Months went by again. Again I receive a message. This time form a financial institution for collecting money on the behalf of Chase. I phoned them and ask what is going on. They explained to my my account is in arrears and Chase handed me over to them. I explained to them what happen an they advice I contact Chase. Again I phoned them and try to sort this out ones and for all. They check there system and said they will check and cancel my accounts. Yesterday I received a message again form a financial institution. I phoned them and again they said Chase handed me over. AGAIN a phoned Chase to ask them what is going on. The first time I phoned I asked the consultant if i can speak to a manager. Her response was the system is down and I need to phone back in an hour. Immediately after that I phoned and guess what NO SYSTEM DOWN. I explained to the lady what my problem is. She checked the system and told me my one account was closed but the other one is still active and that account is in arrears. I told her the same story again - that BOTH accounts should have been closed last year as I requested on a number of occasions. For interest sake I asked her if the active account is for my Toyota as that is the car i am currently driving. My Renault was the one that was in the crash. No she said the account for the Toyota was canceled last year. Surprised I asked her and the active account is for which car? The Renault she rep****. Utter disgrace. They canceled the account for my car I am using now and kept the account for my car that was a right off in the accident of March 2017 active. What in the world i asked myself. How do you get this people of your back? They do not even have the correct car account active. Now they want to tell me my account is arrears AND HAND me over to a financial institution for collection. They can not even get the accounts right. How can ANYONE expect them to cancel TWO accounts. They say they will phone me back - still waiting????