Chase Tracking are ********** stay faaaaaaar away

Please stay far from Chase Tracking. They called me last year around August to sell me a tracker contract. I gave them my details ( that was my mistake). According to what the agent I poke to she was saying that the contract will be activated as soon as they install or fit the tracker on to my car. I specifically asked if what should I do if I decide not to continue with this because i need to think about is and they must email me all the terms and conditions to read ( the email was never sent). while i was waiting for the email. I called them to let them know that I'm no longer interested that was before they install the tracker. A month later they debited money from my account. I called them again and they told me I should pay R300 cancellation fee. I didn't pay it because as I understood was that there was no contract between me and them because the tracker was never installed and i called them before the installation. in May 2018 I was applying for home loan when my credit check came back. To my surprise Chase tracking had listed me on I.T.C. with an account that is 8 months in arrears.

I have been calling them every week for the past three months with no luck of any assistance instead they tell you the matter has been escalated, the manager will call me back , the system is off line, call customer care ext 4 then call ext 8, the person you spoke to doesn't wok here anymore, we will contact you in 30 min, mind you that every time I call I have to repeat myself every time as to why am I calling and even I even sent them emails and requested to speak to the manager no one is helping me instead they tell me that I should pay my account up to date and pay R1882 cancellation fee.

Eventually they emailed me a false transcript that i accepted the contract. transcript that does not show all the conversation and to top it they sent me a **** fitment certificate that had wrong details of my car ( because the tracker was not fitted in the first place). When I requested a recording for my call that I called to cancel before fitment, they say they don't have any recording of me calling to cancel. yet I called them twice if not three times about why they are debiting money from my account for service or a contract I never excepted.

I tried to reason with them that i can pay the cancellation fee provided that they remove my name from I.T.C. as that is impacting with my credit record and score. They just keep on telling me I accepted the contract and the tracker was fitted on my car therefore i'm liable for all the payment. Up until this day there is back and forth no resolution yet these people are holding me a ransom. Chase tracking is a bunch of ******. even with their response on these reviews they just say we will contact you soon and I'm sure nothing gets done.