Blacklists a client without even informing you

I have never in my life spoken to such a *********** call center before.<br> <br> My personal banker contacted me informing me of a default against my name and told me that Chase listed me.<br> I have not received ONE SMS, ONE PHONE CALL, ONE EMAIL nothing notifying me of any amount outstanding.<br> <br> I then contacted them 2 weeks ago asking them the amount as i want to settle this and clear my name, and the agent could not assist, she had to log a query and this takes 48 working hours for them to come back to her. She then further informed me that the last contact they had with me was in 2013 to confirm my bank details and nothing after that.<br> <br> Its been 2 weeks with no call nothing, so i phoned this morning again and what a suprise.....NO FEEDBACK.....they need to send another mail, so i asked to please speak to management.....and oh wow they cant transfer!!!<br> <br> NOW HOW DO YOU LIST A PERSON WITHOUT INFORMING THEM...HOW DO YOU NOT EVEN KNOW THE AMOUNT...HOW DO YOU NOT COME BACK TO YOUR CLIENTS!!!