bad service from CHASE

1.i have been doing test a device its 4 months now they don't send a reply,when i call they always promise me that ill receive an sms so now im paying for nothing. They are able to take my money in the bank but they cant be able to confirm my device.<br> <br> 2. They deducted on the 1st and again on the 18th for what i don't know<br> 3.called accounts department and spoke to Evelyn today on the 28/12/2015 she is telling me that i must pay R149.00 thats the amount showing o the, while my installment its R109.00<br> <br> 4. Spoke to Shelele on the 28/12/2015 he said he cant help me