Rental Deposit not paid back

I had a rental contract through Joyce Diale that commenced in March 2023. On the 6th of October 2023 I notified the office that I would like to hand in my notice and move out at the end of the month on 31 October 2023. My notice was accepted by email with a R1500 penalty imposed for late cancellation. I notified the office on the 30th of October that my house was not registered yet and it would only be registered on the 1st/2nd of November. I got an email response that I will be charged pro-rata rent until I move out.

On the 2nd of November, I started getting Whatsapp messages from Joyce that I need to pay full rent for the month of November. I totally disagreed with this as we had agreed to terminate my contract on the 31st of October, this agreement was through email. I indicated this to Joyce Diale and we ended up disagreeing which culminated in the office sending me a letter of demand on the 3rd of November for the full rent for the November month.

I paid the pro-rata rent up to Saturday 04 November and R1500 penalty as agreed in the emails and sent through proof of payment. I moved out of the unit on 03 November and requested for the Joyce to handover the keys and was instructed to hand them in to the office as she was out of town. I handed over the keys to the Rustenburg office receptionist on Monday 06 November. I have since requested the balance of the interest accrued on my deposit, I have neither received the statement nor the deposit back. She is now ignoring my texts and emails.