Useless service

I have never experienced such bad service in my life. Day one of moving in, the agent sends her husband, who doesn't do an inspection with me at all. The first week has been horrific. I didn't know when the garbage truck is coming, how the prepaid water meter works, which washing line is mine to use. Firstly, the shower doesn't drain and flat flooded, that was sorted. There was no electricity on for the motor gate on the 15th of June 2020,needles to say, I am still waiting for that to get fixed after how many calls and pleading. I will not fix it myself as I was an hour late for work and I do understand that things like this happen, but I told the agent that I should be home by 4pm and she has not attempted to even come and look at the problem, not to mention fix it, it might have been too much work. Today a pipe bursted and to phone the agent, Belinda Schutte, is of no use as she doesn't take my calls. I am so fed up and disgusted that I'm ready to look for another place with a better rental agency. Then you must hear of their office politics and fighting over property. Phoning the head of the agency does not help at all. All he is concerned about is that it will cost money to fix the motor gate...seriously? He was very quick to tell me that they will charge me for it. I am going to refuse to pay it cause they had 9hours to fix it and it's been 3 days. I work 3 jobs and this is supposed to be my home and no problems but it has been one problem after the other that I have to sort out myself cause there's no help from the agent. Absolutely useless!!